At Visionbody, we strive to deliver exceptional products to your door in a convenient and efficient manner. Our shipping policy contains the most important information about how we handle the shipping of your orders to ensure a smooth shopping experience.

Shipping methods:

We offer different shipping methods to meet your needs. Available shipping options include standard shipping, express shipping and expedited shipping. The shipping methods, estimated delivery times and associated costs will be displayed during the checkout process.

Processing time for orders:

Orders placed on our website are usually processed within 2-3 working days after payment confirmation. Please note that working days exclude weekends and public holidays. If your order contains personalized or custom-made items, the processing time may be longer and we will provide you with an estimated shipping date.

Order tracking:

As soon as your order has been dispatched, you will receive a dispatch confirmation by e-mail with the tracking data. You can use this data to track the status of your shipment and determine the expected delivery date. Please be patient until the tracking data is available, as it may take some time for the shipping service provider to update its system.

Shipping costs:

Shipping costs are calculated based on various factors, including the weight, size and destination of your order, as well as the shipping method selected. The shipping costs are displayed at checkout before you complete your purchase, so you can check them and choose the option that suits you best.

Shipping destinations:

We ship to a variety of destinations in Germany and abroad. During the checkout process, you can select your preferred delivery address, including options for shipping to multiple addresses.

International shipping:

For international orders, please note that customs and import duties may apply depending on the regulations of your country. All additional costs for customs clearance are the responsibility of the recipient. We recommend that you check with your local customs office for exact import taxes and fees.

Delivery times:

Delivery times may vary depending on the shipping method selected and your location. We make every effort to ensure timely delivery, but please note that unforeseen circumstances such as extreme weather conditions or transportation delays may affect delivery times. Estimated delivery times quoted during the checkout process are not guarantees, but are intended only as an indication of the general delivery period.

Delivery exceptions:

In rare cases, additional shipping costs or restrictions may apply for delivery to certain locations. If your order falls into this category, our customer service team will contact you immediately to let you know what options are available.

Missing or late deliveries:

If you believe your shipment has been lost or significantly delayed, please contact our customer service. We will take care of the problem immediately and keep you informed about the status of your order.

Please contact us:

If you have any questions, concerns or special requests regarding shipping, please contact our customer service team. We are here for you and will ensure that your shopping experience with Visionbody is as smooth and enjoyable as possible. Thank you for choosing Visionbody. We look forward to providing you with top quality products and reliable shipping.