Return and refund policy

To arrange a return and refund, please proceed as follows:

  1. Contact our customer support within the 14-day return period to request a return authorization number (RA number).
  2. Once you have received your RA number, pack the product securely with all original parts and labels.
  3. Enclose a copy of the original delivery bill or invoice in the package.
  4. Mark the RA number clearly on the outside of the packaging.
  5. Return the package to the address provided by our customer service team.

Return shipment

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or due to a defective product. In such cases, we will provide you with a prepaid shipping label.

Refunds

Upon receipt and inspection of your returned product, we will process your refund within [X] business days. The refund will be processed via the original payment method you used to make the purchase. Please note that depending on the processing time of your financial institution, it may take some time for the refund to appear in your account.

Exchange:

If you would like to exchange a product for a different size, color or item, please contact our customer service to arrange the exchange. Additional shipping costs may apply.

Damaged or defective items:

If you receive a damaged or defective product, please contact our customer service immediately. We will give you instructions on how to return the item or offer you a replacement or refund.

Cancellations:

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will cancel it and refund you in full. If the order has already been dispatched, you will need to arrange a return as described above.

Questions and help:

If you have any questions or need help with the return and refund process, please contact our customer service. Thank you for choosing VBTec for your online shopping needs. We are committed to providing you with quality products and exceptional service and look forward to welcoming you back in the future.