Shipping

At VBTec, we strive to deliver exceptional products to your doorstep conveniently and efficiently. Our shipping policy contains the most important information about how we handle the shipping of your orders to ensure a smooth shopping experience.

Shipping methods:

We offer different shipping methods to meet your needs. Available shipping options include standard shipping, express shipping and expedited shipping. The shipping methods, estimated delivery times and associated costs will be displayed during the checkout process.

Processing time for orders:

Orders placed on our website are usually processed within 2-3 business days after receipt of payment. Please note that weekends and holidays are not considered business days. If your order contains custom-made or made-to-order items, the processing time may be longer. In this case, we will notify you of an estimated shipping date.

Tracking:

As soon as your order has been dispatched, you will receive a dispatch confirmation by e-mail with the tracking data. You can use this data to track the status of your shipment and determine the expected delivery date. Please be patient until the tracking data is available, as it may take some time for the shipping service provider to update its system.

Shipping costs:

Shipping costs are based on various factors, including the weight, size, and destination of your order, as well as the shipping method you choose. Shipping costs will be displayed at checkout before you complete your purchase, allowing you to select the option that best suits your needs.

Shipping destinations:

We ship to a variety of destinations in Germany and abroad. During the checkout process, you can select your preferred delivery address, including options for shipping to multiple addresses.

International shipping:

For international orders, please note that customs and import duties may apply depending on the regulations of your country. All additional costs for customs clearance are the responsibility of the recipient. We recommend that you check with your local customs authority for specific import taxes and fees.

Delivery times:

Delivery times may vary depending on the shipping method selected and your location. We strive to deliver on time, but please note that unforeseen circumstances such as extreme weather conditions or transport delays may affect delivery times. The estimated delivery times provided during the ordering process are not guarantees, but merely serve as a guide for the general delivery period.

Delivery exceptions:

In rare cases, additional shipping costs or restrictions may apply for delivery to certain locations. If your order falls into this category, our customer service team will contact you immediately to discuss the available options.

Missing or delayed shipments:

If you believe your shipment is missing or significantly delayed, please contact our customer service team. We will immediately look into the matter and keep you informed about the status of your order.

Contact:

If you have any questions, concerns, or special requests regarding shipping, please contact our customer support team. We are here to help and will ensure that your shopping experience at VBTec is as smooth and pleasant as possible.

Thank you for choosing VBTec. We look forward to providing you with first-class products and reliable shipping.